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Store Policies

Cannabis Return Policy

According to provincial regulation around cannabis sales, all cannabis purchases are considered final sales, except when the product is damaged/defective (expired, mouldy, or damaged in transit) or recalled. All cannabis derived products are final sale. We want your cannabis experience to be a positive one. If you need assistance, please contact us at [email protected]
Cannabis labels list the date that the cannabis was packaged, which indicates when the finished product was placed and sealed in its final packaging. Expiry dates, which are directionally used to communicate the stability of the product in regard to potency, are not mandatory in Health Canada regulations, so some licensed producers will provide them, but many do not.
If the product is properly stored in a dark, dry place and in an airtight container, it should maintain its full potency until opened. If you have any specific questions, please contact the Licensed Producer directly. Should you ever need to reach them, the licensed producer of every product must provide their name and contact details on the product label, including an email address and phone number. Each product also includes a lot number which refers to a specific harvest, or “lot” of products, which helps trace it back to quality control processes. Take note of the lot number if making a product inquiry.

Accessories Return Policy

Accessories can be returned in the original package, unopened with the original receipt within 15 days for a full refund. If opened it cannot be returned even if it has not been used.

HCC carries high quality vaporizers. In the rare circumstance that there are issues with a product we may allow the return and exchange the product, depending on the warranty and arrangement we have with the supplier of the product. This would require the product being in its original box accompanied by the original receipt.

Price Match Policy

We try to ensure our prices are competitive however, if you find a lower every day or advertised sale price on an identical item currently in-stock, non stale-dated and offered by any local, legal retail competitor’s brick-and-mortar store, you can bring us the flyer, advertisement, web page or email and we will verify it online and match it. Ounces are excluded from price matching.

Age Verification

To enter the store, each customer will need one piece of valid government-issued photo ID. IDs from outside of Canada may be accepted. Photos or printouts of IDs will not be accepted. Please see below valid IDs accepted:

  • Ontario Driver’s Licence
  • Ontario Photo Card
  • Canadian Passport
  • Canadian Citizenship Card
  • Canadian Armed Forces Identification Card
  • Certificate of Indian Status Card (issued by Indian and Northern Affairs Canada)
  • Permanent Resident Card (Issued by the Government of Canada)

Cannabis Purchase Policy

Products are manufactured, stored and distributed by Health Canada-approved suppliers, according to strict industry-wide regulations under the Cannabis Act. Cannabis products arrive at our locations in sealed packaging with standardized labels and amounts.
As a fully legal cannabis store, we are only able to order products available through provincial wholesale distribution. The selection and availability of cannabis products through the province may change to due a variety of factors (e.g., limited supply, new product launches, inclusion of recently-approved suppliers), which may impact our store offering.
The federal Cannabis Act legalizes fresh and dried cannabis, cannabis oil products, cannabis accessories, and plants and seeds for cultivation. At HCC, you can buy dried cannabis, pre-rolls, capsules, cannabis oil products, cannabis accessories, and seeds.
HCC is dedicated to offering a selection of premium products, and the team is constantly looking to update our menu with the best-available products. Come back to check out our changing menus and let us know about your favourite products or provide product feedback at [email protected] or in-person to one of our budtenders.
Federal legislation stipulates that individuals can possess up to 30 grams of legal dried cannabis, or its equivalent in other forms.